Frequently Asked Questions

We use custom-built archival crates and specialist wrapping techniques for art, antiques, and high-end electronics. Our team is trained specifically in specialist transport logistics.

Yes, MoveMates provides comprehensive Goods in Transit and Public Liability insurance as standard. Premium cover options are available for high-value portfolios.

For residential moves, we recommend 2–4 weeks' notice. For complex commercial relocations, 4–8 weeks allows for optimal planning and site surveys. We do accept same-day and next-day bookings subject to availability.

Our white-glove service includes full packing, labelling, and strategic unpacking at your new location to ensure zero disruption for your family or business.

You can get a free, no-obligation quote by using our online quote wizard — simply select your service, preferred date, and provide a few details about your move. Our team will get back to you with a tailored quote within 2 hours.

We are based in East London and primarily serve East London boroughs including Ilford, Walthamstow, Woodford, Chingford, Tower Hamlets, Stratford, Canary Wharf, and surrounding areas. We also cover wider London and other parts of the UK — contact us to confirm your area.

Absolutely. We operate 7 days a week, including weekends and bank holidays, to fit around your schedule.

Yes, we can supply boxes, bubble wrap, packing tape, and other materials. Let us know when booking and we'll factor this into your quote.

Yes. MoveMates Logistics Limited is registered with the Environment Agency as an upper tier waste carrier, broker, and dealer. Registration number: CBDU629295, valid until March 2029.

Our end of tenancy cleaning covers a full deep clean of the entire property — kitchen appliances, bathrooms, carpets, and all rooms — to the standard required to reclaim your full security deposit.